General

  • Yes, we do! If you sign up for an account you'll receive 10% off on your first order and receive exclusive offers and updates.


    The 10% sign-up discount on your first order excludes Bundle & Save bundles & Trial Packs.

    You can also follow us on Instagram & Facebook to stay tuned for our latest discounts and giveaways.


    Seasonal Sales are run until the end date subject to stock availability. Trial packs and Bundles are excluded in all Sale offers.

    Only one discount code is valid at the checkout.

  • We offer free trial packs on orders over $80 on your first order with us, subject to stock availability. Your subsequent orders will not qualify for this offer.

  • Our smoothies are shelf-stable powders, which means they don’t need to be refrigerated or frozen. You can store them in a cool, dry place for up to 12 months from the date of production. Reseal the pouch after each use to keep the air and moisture away.

  • Depends. If you bought our Protein Blends then all you need is some frozen fruit and liquid of your choice along with 30 g (roughly 2 tablespoons) of the protein blend. Blend it all up at high-speed in a good blender, pour and enjoy. You can vary the amount of liquid to get the smoothie consistency you like.

    Our Super Blends are designed to supercharge your existing smoothie recipes. So add a 10 g (roughly 2 teaspoons) of the super blend to your smoothie recipe to enjoy the benefits of superfoods in their potent form.

    We have detailed recipes for each product on the respective product pages. Please refer to 'Directions to use' tab.

Shipping

  • We ship our smoothie blends in eco-friendly, recyclable & compostable cardboard boxes that keep them protected during transit. Our smoothie blends are shelf-stable and do not require refrigeration, so you can store them in your pantry or cupboard until you are ready to enjoy them.

  • We ship our smoothie blends from our warehouse in Hawke's Bay, New Zealand using a courier service. Depending on your location, shipping can take anywhere from 1 to 5 business days. You will receive a tracking number once your order has been dispatched, so you can track your delivery online.

  • We offer free shipping in New Zealand on all orders over $80 NZD and in Australia for all orders over $150 NZD.
    ‍
    New Zealand: For orders under $80 NZD, we charge $8.50 NZD for shipping urban locations and $13.50 for rural locations.
    ‍
    Australia: For orders under $150 NZD, we charge a flat rate of $15.00 NZD for shipping anywhere in Australia.

  • At the moment, we ship within New Zealand and to Australia. However, we are working on expanding our shipping options to other countries in the near future. Send us an email to hello@smoothery.co.nz if you'd like us to ship our products to your country.

Return

  • We want you to be happy with your purchase from Smoothery. If you have any issues with your order, such as missing or damaged items, please contact us at hello@smoothery.co.nz within 7 days of receiving your order. We will do our best to resolve the problem as soon as possible.

  • Due to the nature of our products, we do not accept returns or exchanges unless the products are faulty or incorrect. If you are unhappy with your order for any reason, please contact us at hello@smoothery.co.nz and we will try to make it right.

  • If you need to cancel or change your order, please contact us at hello@smoothery.co.nz as soon as possible. We will try to accommodate your request if your order has not been shipped yet. However, we cannot guarantee that we will be able to cancel or change your order once it has been processed.